A leaked document from the banking group RBS is reported to show that the company is "preparing systems and processes to proactively refund charges to the groups customer base" if it loses its test case over bank charges. With many consumers who have had debt problems or are on Debt management plans having suffered large fees for going over their overdraft and having direct debits bounce, this can be viewed as a step forward for our clients.
Whilst a spokesperson from RBS has denied that they are admitting defeat, he said they agreed to "deal efficiently and swiftly with customer complaints on conclusion of the case"
Martin Lewis of Moneysavingexpert.com championed the fight to reclaim the bank charges and many people managed to claim back sums running into the thousands. Some consumers with debt management plans found that their reclaimed charges were being used to pay lump sums off of their debts, whereas others received cheques or had their accounts credited with the amount.
With the banks having managed to prolong the legal process for so long hopefully this bit of news will signify a change in the long running battle. If you are struggling to make your repayments and are being stung by bank charges then give MRA Debt Help a call on 01424 777156
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