A Times report this week has given damning evidence against Natwest's 'Moneysense' advisors. Whilst the report has been labelled 'obvious' by some, it provides a good insight into the service and advice that could be expected from someone in need of debt advice seeking help from a moneysense advisor.
The 'impartial' moneysense advisors were visited by staff from the Times, posing as either a heavily indebted freelance graphic designer, or a first time buyer with a sizeable deposit. The first time buyer was pushed into the direction of Natwest's mortgage advisers in 66% of cases, after being told that Natwest's mortgages were among the most competitive on the market. In one case, he was told that moneysense was only available to the poorest of customers, and pushed towards the mortgae sales representative.
The more worrying aspect is the treatment of the graphic designer looking for debt mangement advice. One moneysense advisor suggested that he should save money for a year (in a Natwest account of course) and then pay a lump sum off of his debts. This is not a good idea, especially with current savings rates so low!
Another moneysense advisor suggested that a debt consolidation loan would be suitable, which of course Natwest could supply! In Hammersmith, it was suggested that Payment protection insurance (PPI) would benefit the freelance graphic designer. Most PPI policies do not pay out to those working on a freelance basis, and therefore would be unlikely to help in the repaying of his credit card debts!
The Times are not alone in their condemnation of the moneysense advisors. Both the Advertising Standards Authority (ASA) and the Financial Services Authority (FSA) have received complaints about moneysense, and the ASA is considering investigating the matter fully. The FSA would not comment further.
If you are looking for impartial free debt advice then call MRA Debt Help on 01424 777156 where one of our debt counsellors can offer free debt advice